SHIPPING AND HANDLING
1. Shipping & Handling
– Processing Time
Please allow 1–3 business days for processing before shipment.
2. International Shipping
We ship worldwide, including to the United States, UK, Canada, Delivery times vary by location:
- Canada: 10–16 business days
- UK: 12–18 business days
- USA: 7-14 business days
- orders can be tracked at 17track.net https://jamaicapost.gov.jm/track-and-trace/
due to the recent rate changes by the European postal union, and the United States tariff laws, our postal rates have been adjusted below:
Standard Flat Rate shipping for orders going to United Kingdom: $3.99
Standard Flat Rate shipping for orders going to United States: $3.99
Standard Flat Rate shipping for orders going to Canada: $3.20
Free shipping for all orders over $49.99
3. Customs & Duties
We handle customs clearance for you.
That means no surprise fees or paperwork — your order arrives smoothly, with everything taken care of on our end.
4. Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow its journey to your doorstep.
REPLACEMENT POLICY
Our replacement policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or replacement. We encourage customers to inspect their package once it’s arrived to ensure its in suitable conditions. Due to the nature of our products, for hygienic reasons we do not accepts returns. If you missed a delivery time and your package was returned, your package can be resent: customers must pay redelivery shipping fee.
If your order arrived damaged, or is lost in the mail, replacement order will be sent the next business day.
CANCELLATION POLICY
Customers have up to 12 hours from the exact time you place your order to request a cancellation and receive a full refund.
- Before 12 hours: Your order will be canceled immediately, and a full refund will be processed back to your original payment method.
- After 12 hours: Once the 12-hour window has passed, your order moves directly into production, blending, or fulfillment. At this stage, we cannot accept cancellations.
✉️ How to Cancel Your Order
To cancel your order within the 12-hour timeframe, please contact us immediately through one of the following methods:
- Email: Send an email to jamaicanherbsandspices@gmail.com with the subject line “Order Cancellation – Order #[Your Order Number]”.
- Account Portal: If you created an account at checkout, log in, navigate to your “Order History,” and click the “Cancel Order” button if it is still within the eligible window.
💰 Refunds & Processing
Approved cancellations will be refunded automatically. Please note that it can take 3 to 5 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.
Questions?
If you have any concerns about your order or shipping, feel free to reach out via our [Contact page] or email us at jamaicanherbsandspices@gmail.com