FAQS

Hi, Iโ€™m Shantel, and since 2014, Iโ€™ve been on a journey to share the soul of Jamaican flavors with the world. What started as a local passion has blossomed into a global sensation, connecting spice lovers from every corner of the globe. From our roots to your kitchen, we maintain a diverse selection of herbs and spices designed to bring a taste of home to youโ€”no matter where you are in the world. Our herbal products are 100% wildcrafted and grown. We are passionate about harnessing natures healing power to promote wellness and self-care. Our herbal products are carefully crafted and is chemical free as nature intended. Our journey began with the passion of nature’s healing gifts.
As an herbalist my knowledge is handed down from my great grandparents, and I have used this knowledge to educate, support and empower individuals seeking natural wellness.
Our spices are also made of natural flavors and has no artificial ingredients. Pimento wood is sources from our farm in St Ann, Jamaica and is packed with flavor to give you the best tasting jerk meat or vegetables.
We strive to give the best quality and taste when you place an order to ensure you get the best.

๐Ÿšš Shipping & Handling
๐Ÿ“ฆ Processing Time
Please allow 1โ€“3 business days for processing before shipment.
๐ŸŒ International Shipping
We ship worldwide, including to the United States, UK, Canada, Delivery times vary by location:

What are the shipping costs? 

due to the recent rate changes by the European postal union, and the United States tariff laws, our postal rates have been adjusted below:

Standard Flat Rate shipping for orders going to United Kingdom: $4.99

Standard Flat Rate shipping for orders going to United States: $4.99

Standard Flat Rate shipping for orders going to Canada: $3.20

Free shipping for orders over $49.99

๐Ÿ›ƒ Customs & Duties
We handle customs clearance for you.
That means no surprise fees or paperwork โ€” your order arrives smoothly, with everything taken care of on our end.
๐Ÿ“ฌ Tracking
Once your order ships, youโ€™ll receive a tracking number via email so you can follow its journey to your doorstep.
๐Ÿ’ฌ Questions?
If you have any concerns about your order or shipping, feel free to reach out via our [Contact page] or email us at jamaicanherbsandspices@gmail.com